As an early 90’s millennial, I’ve never noticed a “gen z stare” as described in news articles like a “blank face that shows lack of social skill or ability to think”. The only times I’ve witnessed it happen and seen the older person accuse them of “gen z stare” is when the older person says something off hand or dumb but isn’t self aware enough to realize they’re being weird. Hell, I’ve given people a blank face countless times because I was taught it was better to say nothing at all sometimes. Especially when it came to talking to older people at work.
I remember when I was 16, some middle aged guy at work accused me of having no personality. In reality, I kept all conversations short as possible with him (like almost everyone in the store) because they were casually racist and misogynistic.
Unless you are literally a child there is no reason for the person at the counter to greet you or ask how they can help, put on your big boy pants and just tell them what you need and move on, everyone is busy and no one has time to make you feel special, have your order prepared before getting to the counter, just say Hi can I have xyz and they will get it done, that’s all the conversation that needs to happen.
First, I’ve never noticed this “Gen z stare” thing, but you do need something when you walk up to a customer service person. Looking up at me, a little nod, a hello, something to let me know you’re ready for me to start the interaction and I’m not interrupting.
That’s what blows my mind with that specific argument…that people hesitate before just talking because it’s considerate. I appreciate it when Im in the middle of composing an email and the person standing at the door to my office gives me a second to finish the sentence Im writing. Im sure the people that are standing behind the counter have similarly been doing something that requires concentration and appreciated that someone gave them a minute to get to a stopping point before taking their attention away from it.
How the blue fuck that could ever be interpreted as “stupid” or “annoying” is completely beyond my understanding. Or how we’re just waiting for someone to say “Oh hi” or “Ill be right with you” or “Can I help you with something?” before interrupting their work is somehow, in itself, worthy of being treated the same as if you just came in dropping F bombs screaming at them.
So I guess that’s the disconnect for me…how they literally cannot see the difference between a bog-standard customer service type of interaction and someone legitimately being an asshole to them. To them, they are both equivalent. Anything that involves them interacting with someone they don’t feel like interacting with is some sort of slight or imposition. It’s totally fine to be that way in your personal life, but not when you’re standing at the fucking information kiosk at the hospital, being paid to work at the information kiosk at the hospital, where your job is…wait for it…providing information to people that come to you at the fucking hospital.
There is a huge reason for the person at the counter to greet you or ask how they can help: thats the fucking job.
I find it ironic that you’re throwing out lines like “big boy pants” when you could also do the same and get a job where you dont have to work customer service…you know, put on your big boy pants…and go get a job that doesnt require you to be a human facing worker.
“God I cant stand the smell of cooking meat!!”
“Then why do you work at McDonalds?”
“Stop being microaggressive!”
“But there are lots of other jobs out there where they dont cook meat, why not take one of those instead?”
“NO! Why should I have to change? McDonalds should change! And until they do, im going to bitch and complain every chance I get.”
“Oh, uh…okay, good luck with that I guess”
I stopped working retail a long time ago and the fact that you think people in certain jobs are worth less than you and should suck up and deal with shitty behavior speaks volumes about what kind of a person you are
Never said that. I worked retail for twenty years, dude. I went back to college in my mid 30s.
I know what the job is. I know what the expectations are. You need to examine why you consider both “Hey, can you help me find something?” and “You’re worthless to me and I don’t care about you” as equivalent in your mind, because that is the shit people are complaining about.
Nobody is telling retail employees they need to take abuse. What we’re telling retail employees is, being asked to assist a customer in itself does not constitute abuse, so please, hold the ire when I come to the customer service desk, the place that exists for that explicit purpose, and ask a simple question. That is literally what you are being paid to do.
Lmao what? You are saying the person put specifically in a position to ask me how they can help me, or say hello, or just have a normal human interaction isn’t required to do that if I’m an adult? Wild.
I’m not saying there should be no acknowledgement of someone, but a simple hello or hi or even a head nod is enough. Stop expecting people to put on a fake smile and make small talk to make you feel good about yourself
Im sorry but thats just not normal unless you are neurodivergent. We’re not robots. Honestly something is wrong if you dont even have mirror facial expressions.
I get dissasociating from a rude customer, but i ja e gotten that stare from a simple ass “hey hows it goin”.
Hey how’s it going is just an empty phrase that means Hi, you should not expect any response to that other than a hi back at most, unless you actually want to know how they are doing, and the answer to that is they are tired and miserable, which you would know if you ever worked a customer facing minimum wage retail job before. Just because people don’t have the energy for your bullshit doesn’t mean they are neurodivergent. In many other countries where employees aren’t forced to plaster a smile on their face the interaction won’t be anymore then this either.
Uh, actually, it kinda does mean that, because the vast majority of people aren’t so exhausted by responding to “Hey, hows it going?” with a normal, human response that they not only completely opt out of doing it but then go on the internet and complain about how unfair it is that they’re expected to behave in line with what is defined as ‘the norm’.
Here’s the questions you need to ask yourself: Why do I feel like being asked to engage with a person that is asking a normal question is equivalent to being forced to engage with someone that is treating me poorly? Why am I seemingly unable to separate the two, and conflate participating in social niceties with being abused? Why is the social equivalent of a papercut and a shotgun blast to the face the same in my eyes, and why do both generate a similar response?
But whatever you do, if you can’t handle being expected to respond to “hey hows it going?” with some variation of “not bad, you?”, for the love of Christ, please don’t willingly seek out employment where a key facet of the job is doing just that, or at the very least if you do, save the blinking and acting like Im inconveniencing you for asking a normal-ass question like “Is this the line to pay?” If you can’t even handle that, that is not at all the fault of the person on the other side of the dialog.