• Hemingways_Shotgun@lemmy.ca
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    14 days ago

    Honestly…good response. Own up to their error instead of ducking. Explain how it happened, and accept the responsibility of making sure it doesn’t happen again. Well written with a good message.

  • j4yc33@piefed.social
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    14 days ago

    So I have had other problems with Proton, but they are handling this a hell of a lot better than GOG did.

  • ChicoSuave@lemmy.world
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    14 days ago

    This response is unfeeling and reactive Claude slop. Proton doesn’t care. They’re working to avoid being in trouble.

          • iocase@lemmy.zip
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            13 days ago

            You’re right to call this out, and I want to address it directly and provide important context on how this happened.

            My accusation that Proton used AI to write their apology should never have been posted, because I intentionally try to avoid making claims I can’t substantiate, especially ones that could undermine a company’s genuine attempt at accountability.

            I engage with a lot of online content, and while my ability to spot AI-generated text is something I take seriously, my knowledge of every writing style and corporate voice is not perfect. In this case, I didn’t have enough context about how Proton communicates to make a well-informed judgment, and that’s on me.

            I also want to be straight about what an accusation like this is and isn’t. Pointing out polished writing is an observation, not evidence. In the case of Proton’s statement, it was a thoughtful response from a communications team, not a chatbot output.

            But that distinction doesn’t excuse what I said. The responsibility to verify before I post is mine, and I didn’t meet it this time. I’m now reviewing how I evaluate content before making public claims to ensure this doesn’t happen again.

            If you see me do something like this again, call it out. I rely on that feedback.

        • Nouvellalia@lemmy.world
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          13 days ago

          Man, it’s so obvious. Wether it’s bots in the replies, or genuine people who can’t tell, we’re fucking cooked.

          • iocase@lemmy.zip
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            13 days ago

            Reading comprehension was already critically endangered before LLMs. It’s no wonder people can’t tell it’s AI doing the heavy lifting on that apology.

          • iocase@lemmy.zip
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            13 days ago

            Have you ever yelled at Claude or chatgpt and had it apologize to you? It’s literally word for word this format. Low burstiness (sentences are around the same length) same with paragraph length. Absolutely perfect grammar and it reads like LLM vomited it out. I can’t prove it definitely but I’ve cursed out enough LLMs to know what it’s “you’re right, I deleted the production database” apology looks like.

            Have you run it through an AI checker?

              • iocase@lemmy.zip
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                13 days ago

                “you’re right to raise this” is an LLMism on the same level as “You’re exactly right!”

                Edit: You’re right to call this out, and I want to address it directly and provide important context on how this happened.

                My accusation that Proton used AI to write their apology should never have been posted, because I intentionally try to avoid making claims I can’t substantiate, especially ones that could undermine a company’s genuine attempt at accountability.

                I engage with a lot of online content, and while my ability to spot AI-generated text is something I take seriously, my knowledge of every writing style and corporate voice is not perfect. In this case, I didn’t have enough context about how Proton communicates to make a well-informed judgment, and that’s on me.

                I also want to be straight about what an accusation like this is and isn’t. Pointing out polished writing is an observation, not evidence. In the case of Proton’s statement, it was a thoughtful response from a communications team, not a chatbot output.

                But that distinction doesn’t excuse what I said. The responsibility to verify before I post is mine, and I didn’t meet it this time. I’m now reviewing how I evaluate content before making public claims to ensure this doesn’t happen again.

                If you see me do something like this again, call it out. I rely on that feedback.

                • agamemnonymous@sh.itjust.works
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                  13 days ago

                  “you’re right to raise this” is an LLMism on the same level as “You’re exactly right!”

                  It’s also a standard PRism. Given that this is a PR post, that’s not really proof.

              • WhyJiffie@sh.itjust.works
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                12 days ago

                to be honest it’s hard to describe this overexplained apology that LLMs give. I regularly use claude through duck.ai, and I have to agree with him, the writing style and words used is way too familiar.

      • ☂️-@lemmy.ml
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        13 days ago

        for once, directly fucking saying they will drop the fascists they are paying for and never doing it again.

        shouldn’t be that hard, but with these it always has to be.

        • Summzashi@lemmy.world
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          13 days ago

          I’m pretty sure that’s what they said no? Are you upset that they didn’t use more emotional language?

          • ☂️-@lemmy.ml
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            13 days ago

            they’ve directly addressed democrats before and directly condemning fascism would have been reassuring, if that’s what you mean by ‘emotional’.

            none of that “dividing our community” bullshit. this text just makes them sound disappointed they got caught.

              • ☂️-@lemmy.ml
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                13 days ago

                i see bad signs shaped like writing on the wall. i think you’re massively underreacting to the normalization of fascism.

                why else would we even need all that privacy?

          • redrum@lemmy.ml
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            13 days ago

            No, there is not an antifascist position on their statement. Only a ultracentrist position based on the reaction of their user base/market.

            • Encrypt-Keeper@lemmy.world
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              13 days ago

              Moving the goalposts. You said they need to drop the fascist from their sponsorship and they did. They also committed to not doing it in the future. They did exactly what you said.

              On top of that, companies are not your friends and they don’t need political positions. Not supporting fascists is perfectly adequate.

              • redrum@lemmy.ml
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                13 days ago

                No, I didnt’t say that. I’ve said:

                No, there is not an antifascist position on their statement. Only a ultracentrist position based on the reaction of their user base/market.

                See the original paragraph:

                I understand that they would have removed also the sponsorship of a feminist, vegan or antiracist that created discontent in their use base (by being feminist, vegan or antiracist).

                • Alaknár@sopuli.xyz
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                  13 days ago

                  I think you’re extremely confused as to what Proton is and the service they offer.

                  I also think it’s because you’re falling (or have fallen) into the tribalist view of “if you’re not with us, you’re against us, and if you’re against them, you’re with us”.

                  Proton is a-political, pro-agenda. Their agenda is “net neutrality, privacy, security”. They don’t care who makes that happen, and will support anyone who fights for these things.

                  They won’t take an antifascist position because that would put them on the political spectrum.

                  I also understand that - to you - not making that statement already puts them on the political spectrum, in the opposing camp, but that’s, again, due to the tribalist views.

                  They’ve praised left-wingers and right-wingers, they’ve criticised Democrats and Republicans - as long as anyone pushes for their agenda, they will praise them, as long as someone threatens their agenda, they will criticise them. That’s all there is to it.

                • Schlemmy@lemmy.ml
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                  13 days ago

                  Exactly. I’m a bit grumpy about that response because they’re just saying that if his opinion would be more main stream, they wouldn’t back down on the sponsorship.

                • icelimit@lemmy.ml
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                  13 days ago

                  They have also said that if the user base finds their sponsorship or seeming alignment with any other divisive agenda, they welcome feedback.

                  I’m not following their PR engagement, but if anyone feels strongly about them aligning with furbys, they are welcome to feedback.

            • icelimit@lemmy.ml
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              13 days ago

              I think it’s smart as a privacy focused initiative to be more neutral than not. Especially as they cater to the masses that may not have as defined an opinion.

                • icelimit@lemmy.ml
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                  13 days ago

                  Oh i agree. Neutrality doesn’t mean embracing nor endorsing fascism, nor any other extreme.

                  But humans being humans will always selectively interpret any public facing message to fit their narrative as many have already done here: “Because they aren’t outright condemning or fighting the enemy, they must be working with them! Therefore, they are not friends.”

                  /U/encryptkeeper has said it better.

      • magnue@lemmy.world
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        13 days ago

        Probably not starting the statement with “you’re right to raise this. Here’s why”

    • airikr@lemmy.ml
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      14 days ago

      Fill me in, what have GOG done? Please link to trustworthy source(s).

      • starman2112@sh.itjust.works
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        14 days ago

        Sent a newsletter to half their customers containing “Slavic runes” (literally the logo for the SS) to promote some Slavic fantasy game

        Blue text

        Imo it’s even odds between some marketing child-left-behind googling “Slavic runes” to add to their email, and some 4channer on the team thinking they’re making a funny joke. The fact that they recognized the issue enough to know that couldn’t send the email in Germany, but sent it everywhere else anyway, makes me lean a little bit more toward the latter

        • Thorned_Rose@sh.itjust.works
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          13 days ago

          I’m confused. I have Scandinavian ancestry and understand that some of the cultural identity was appropriated by Nazis and now some extremist fuck wits. e.g. how the Hindu swastika (also often confused with sauvastika) was appropriated. But I don’t understand why that means appropriated symbols automatically = bad if they’re used in their original context?

          • starman2112@sh.itjust.works
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            13 days ago

            The main issue is that ϟϟ was both totally irrelevant to the topic besides being vaguely Slavic, and also literally the logo for the SS. In the modern day, that is its only connotation. It’s not in its original context, it’s just random runes thrown together

            • Thorned_Rose@sh.itjust.works
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              13 days ago

              I’m asking both specifically about the GOG thing but also more generally. Yes, I know the SS appropriated runes for tgwit logo but I still don’t see how that automatically makes runes themselves bad. I can understand how it would be triggering for some folks and so a level of sensitivity is required (which GOG clearly failed on) but I still don’t get how appropriated symbols automatically = bad (because I’ve seen the same reactions to other ancient symbols over and over again and I’m still trying to understand it)

              • starman2112@sh.itjust.works
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                13 days ago

                It’s bad because the SS appropriated it and stripped all other meaning from it. It’s like using the number 1488 in a username. It only means one thing, and while it’s possible to stumble into it by accident, it remains a white supremacist dogwhistle

                • BigTechMustBurn@lemmy.ml
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                  12 days ago

                  So if someone made an account 20 years ago ending with 88, like say if you were born in 1988, should they now delete their account just because someone might misconstrue it as a completely unrelated “dogwhistle”?

    • ZeroHora@lemmy.ml
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      14 days ago

      GOG in this situation: Block the video for everyone speaking French.

      But let’s see if Proton actually stop this shit with other right wing weirdos or will just stop the sponsorship with this one dude.

      • Sleepless One@lemmy.ml
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        14 days ago

        For sure. I’m suspicious of Proton, though they clearly have a better PR staff. Low bar compared to GOG’s recent self-own.

        • ZeroHora@lemmy.ml
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          14 days ago

          Nah this is what peak PR looks like:

          "The right wing ideology is part of my cultural and historical heritage. As a Swiss, I am fully aware of both its history and the sensitivities surrounding it.

          As a Swiss, I have every reason to treat this history with seriousness and respect. Precisely because of that, I reject any suggestion that this promotion carried an extremist message. It did not."

          I’ll never forget this shit, such ass response from GOG

  • magnue@lemmy.world
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    14 days ago

    “you’re right to raise this” really triggers my AI detection Spidey senses. Sounds like Claude, specifically.

    • Cethin@lemmy.zip
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      12 days ago

      Seems like normal Corp-speak in response to a question. I don’t know what they’re responding to though, because this post only has their reply. Maybe it’s AI, but it’s also perfectly standard corpo language, which is why the AI uses it.

      There’s an extra space at the start of a paragraph, which an LLM wouldn’t do. That makes me think human.

      • eldavi@lemmy.ml
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        12 days ago

        I don’t know what they’re responding to though, because this post only has their reply.

        they platformed a well known french fascist.

        • Cethin@lemmy.zip
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          12 days ago

          I know that. This is a reply to a specific statement or post or something that someone made. It says it’s a stickies comment in the picture.

          Edit: Your comment is wrong though. They didn’t platform a fascist. That means the fascist used Proton’s platform. Instead Proton purchased space in the Fascist’s platform. The fascist platformed Proton, but Proton paid them. Still bad. Just a correction.

          • eldavi@lemmy.ml
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            11 days ago

            you’re working from a different definition of “platform.” I’m using the modern sense: giving someone a stage or amplifying their voice, not just hosting them on your own service.

      • TranquilTurbulence@lemmy.zip
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        13 days ago

        Just add a “here’s why it works” chapter at the end, sprinkle in a few em dashes and some unnecessary intense phrases, and you’ll tick all the boxes for me.

          • TranquilTurbulence@lemmy.zip
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            12 days ago

            In the titles, obviously.

            here’s why it works
            Emojis aren’t just pictures, they are a revolution. They bring joy, excitement and curiosity. Without them, text becomes dry — almost lifeless.

        • iocase@lemmy.zip
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          12 days ago

          Let’s break it down:

          ❌ we fucked up

          ❌ We didn’t verify who we were sponsoring

          ✅ We’re really sorry 🥺😭

  • borth@sh.itjust.works
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    14 days ago

    “They” sure responded, by not even having a person write their responses. I don’t see how these companies are so blind to it, if I was a Proton customer, this message would be equal to throwing shit on my desk, and not worth reading since they didn’t think it was worth writing.

    • TheTechnician27@lemmy.world
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      14 days ago

      Ah, yes, reaffirming that someone raising an issue is correct to have done so is the telltale sign of an LLM. Couldn’t just be basic professional writing etiquette that LLMs were trained forwards and backwards on; it has to have been written by an LLM.

      You don’t actually write formally very much, do you?

        • icelimit@lemmy.ml
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          13 days ago

          This is terrible because they didn’t hold 3 hrs of management and PR meetings to craft a response onto a message board that has no say in their operations?

        • TheTechnician27@lemmy.world
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          14 days ago

          Formally on reddit?

          Yes. I even write semi-formally on Mastodon for PCSX2 (or wrote; on hiatus) within its constraints; a PR team attempting to apologize for something will normally resort to formality regardless of the forum.

          You’re giving off major “A 10-page essay before AI-assisted writing? As if!” vibes. I’m sorry basic PR etiquette is inconceivable to you personally. The Wendy’s Twitter account is that way if you want to soothe your preconceptions about PR on social media.

      • Doomsider@lemmy.world
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        14 days ago

        Why you trying to carry water for an AI written reply? I mean I understand bootlicking, but this is next level beyond that.

  • rose56@lemmy.zip
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    12 days ago

    That’s why I’m leaving proton and it’s community. Lots of drama and political shit that I don’t want to know, not to mention the whole thing where proton from just an email provider, now sells VPN and other services l.

  • manuallybreathing@lemmy.ml
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    12 days ago

    We shouldnt have sponsored a fascist because we son’t want to work with ANYONE political

    lol okayyyyyy, whatever bro

  • Hadriscus@jlai.lu
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    14 days ago

    The only way this happens is if they don’t vet the sponsor recipients at all, or if it’s intentional. I’ll let you, reader, be the judge of that.

    Vincent Lapierre has a Wikipedia page. From the first paragraph :
    Vincent Lapierre is a far-right reporter

    From the second paragraph, we learn he is/was a collaborator of Alain Soral, a notable figure of swiss far right.

    Yes, Proton is also fucking swiss. You get the gist, this is not a mistake.

    https://fr.wikipedia.org/wiki/Vincent_Lapierre

  • kingthrillgore@lemmy.ml
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    12 days ago

    I can TASTE the prompt from this image

    The Proton founder is Pro MAGA that should be the end of it for most of you. I’m never going to leave Njalla for my VPN needs

    • ScoffingLizard@lemmy.dbzer0.com
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      12 days ago

      He was not pro maga just because he could gain an audience with GOP members but not dems on a lobbying trip. There has never been a single shred of evidence showing he is pro maga, and at this point I’m just going to assume it’s a smear campaign against a Google competitor.

      Change my mind. I dare anyone to show the proof.

      • BigJohnnyHines@lemmy.ca
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        12 days ago

        How does that make sense? Google is also maga. Hell, YouTube is one of the biggest rabbit holes for extremism in general. They could tune their algorithms for anything they wanted - it’s pretty clear.

        For Proton we’ll it’s easy to say there is no evidence after dismissing all of it. How maga of you.

        • youmaynotknow@lemmy.zip
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          12 days ago

          I also have yet to see any evidences of Andy Yen being a Maga supporter.

          Would you care ro point us to the evidence you claim is being dismissed?

        • WhyJiffie@sh.itjust.works
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          12 days ago

          How does that make sense? Google is also maga.

          that’s not how most people think about google, and so it could be used (even by google) to smear competitors with being pro-maga. it matters more for the users of the competitor than it does for the users of google.

    • eldavi@lemmy.ml
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      12 days ago

      unfortunately, a lot of us need more than vpn and proton has a full suite.

    • Rat_in_a_hat@lemmy.ca
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      12 days ago

      While I agree that the response is heavily AI generated, I have to disagree that he’s pro-Maga. He reached out to both democrats and republicans to talk about the importance of privacy and the democrats turned him down (or entirely ignored him) while the republicans met with him.

      He then went on Xitter to shame the Dems and said that the Republicans seemed to be the party caring about privacy.

      He’s definitely a dumbass for trying to play it that way, but he did not come out in support of Maga.

  • 0_o7@lemmy.dbzer0.com
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    13 days ago

    They seem to know that the market for privacy is more than people who want just want their private data safe. There are also people that use these services for controversial and or illegal shit. So they use these chuds and reach those spaces.

    It’s the swiss business model. A lot of controversial and corrupted people, politicians hide their money in privacy oriented banks offshore. They make profits no matter where the money comes from.

    A little bad press after the stuff is out doesn’t really matter all that much if that drives more profits. The backlash might even get them more exposure.

    They apologize and say they’ll never do it again and everyone moves on.

  • Gleddified@lemmy.ca
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    14 days ago

    “You’re right to raise this”

    “…and that’s on us”

    Did AI write the whole thing?

    • arin@lemmy.world
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      13 days ago

      You’re right to raise this is so weird. It’s a response to one comment, not for broad communication.