So to preface, I only really use doordash when I’m sick and I want to get food without spreading whatever I have. So I don’t open the app much. I just noticed that dominos is on the doordash app in my area. Why in the world would anyone ever doordash a dominos pizza when they already do delivery anyways? That just seems like a great way to burn a bunch of extra money for a worse service.
Phone is ewwww, thumbs go brrrrt
While I do call, it’s frustrating that the call adds a significant opportunity for order error. I don’t use DoorDash, but many places don’t have a competent online system, or one at all.
I refuse to use these services because they stiff the restaurant and delivery person and charge me an extra fee. I either go out or cook at home. But I know that’s not always for everyone.
I think distance may be one of the biggest reasons why.
There’s a Papa John’s that is in my city but too far for their actual drivers to deliver to me, but those delivery apps list it as being a place that I can order from and get to my address. So while Papa John’s won’t let their drivers deliver to me, the delivery apps don’t have the same restriction.
If I order on Doordash and my order arrives with missing items, all I have to do is press like 2 buttons to get refunded. The one time I ordered directly from the store, they forgot my sandwich, and now I’m on the phone for 10 minutes trying to figure out how to get my money back.
For this reason, I will always order via Doordash instead of directly through the restaurant.
Yep. 9 times out of 10 Uber will refund me basically instantly, and I don’t have to talk to anyone. I’m able to put in complex delivery instructions, put a pin on a map where it needs to be delivered, and even provide photos of where I want my stuff dropped off. I don’t get that elsewhere, and nobody seems to be able to find my apartment without any of it.
jesus, what kind of service are you guys running were you live? if i had a customer demanding refunds so frequently they can make a 9 out of 10 statistic, they would already be on a blacklist…
If I used a service that messed up my orders frequently enough to make such a statistic, I’d stop using that service.
How does Doordash have any control over the restaurant messing up my order?
The driver could check that all of the stuff is there before bringing it to you. At the end of the day why should I care more about how the mistake happens than that it happens?
I get what you’re saying, but usually the bag is sealed from the restaurant with a sticker. The driver is not able to check the items.
Yeah, I see what you’re saying as well. I’m coming from the perspective of having worked at a chain pizza place for 6 years in the past and seeing drivers double check orders before leaving and sometimes having to drive back to deliver something they missed. I feel like that should be a reasonable expectation for Doordash drivers, but then the bag is sealed, presumably to keep the driver from messing with/eating the food, which also seems like a negative to me. If they can’t be trusted not to eat my food, how can I trust them to deliver it?
Keep in mind this includes refunds for small, individual items in the order (like a sauce packet or missing drink). It’s nice to get a few bucks back if something was forgotten. I’ve only fully refunded my order like once.
I wonder what that kind of quick response from Uber ends up costing restaurants and drivers in the long run. There are fraudulent claims to consider, but even when real mistakes are made, Uber has no way of knowing whether the order was complete when it was picked up. Probably makes it hard for restaurants to troubleshoot if there’s been a real error, because they don’t know that driver, so they can assume the driver is at fault and move on. I wonder jf Uber takes the refund out of its own slice or punishes both the restaurant and the driver?
(This is in no way about you and your refund, I’m just interested in how the policy ultimately affects quality in restaurant delivery.)
Now that I think of it, if you mark an item as missing, Doordash asks if your bag was sealed when it arrived. It’s not a perfect system, but I guess that can help narrow down who’s at fault.
Local version of DD works this way: they refund always the first time, but they keep track of user’s behavior. So, after a few months using the app, it’s quite obvious who is more likely to be at fault.
Some drivers actually require a code to give you your order, and that’s because they have messed up previously.
The online ordering system fritzes out at the last step and I’m not about to call and talk to them.
Having one central app/website makes it much easier then dealing with every restaurant individually.
Because doordash works and delivery doesn’t.
People generally buy things a certain way or place for 3 reasons - cost, quality or convenience. Door Dash already has tons of stuff in their app.
IMO, people are used to it. It’s very convenient.
Fuck DD as a company, but…
Usually if I use DD it’s via company benefits so I don’t even have to pay for it - that’s one reason.
Some places near me only let you order delivery by phone and I have to call like 10 times to get through because it’s busy.
Some places near me just schluff delivery off to DD anyway, so I might as well use DD to begin with.
As others have said, some places also won’t deliver to me. I’m about 5 minutes outside of city limits so a lot of in-house delivery places refuse to deliver to me even if I offer extra money (I’ve tried). DD doesn’t seem to care about that extra distance.
Related, Dominoes won’t deliver to me, but they will deliver across the street from me to a parking lot if I place a pin. It is more dangerous for their driver to go there and have to take an unprotected left back to the store versus a right from where I live, but 🤷♂️
Only place that delivers to my house is door dash, if I call Domino’s they don’t deliver to my house
Hella places, especially big chains, stopped doing delivery of their own and switched to 3rd party gig workers since now they don’t have to pay a dude, or maintain a fleet of vehicles.
The only pizza chain I know of that still has in-house delivery is Little Caesars; and that’s not even at every location.
That’s interesting to me. I don’t think I’ve ever lived near a Little Caesars that had in-house delivery (or delivery at all outside of like DoorDash), and every Dominoes I’ve ordered from has had delivery. I can’t say for sure if it was in-house, but it was delivered in a car with the Dominoes signage.
Yes dominos at least near me 100% still has their own delivery service
Because the user flow sucks and every place has their own shit, including their own apps or shitty web UI, you need to make an account or give email/phone to yet another place that will abuse it, their services don’t have order tracking etc.
The UI and userflow through a single app is preferable to dealing with each individual app/service each restaurant make us use. Why doesn’t door dash hook the restaurant drivers up to the door dash system, instead, and only use doordash drivers for overflow at peak times?
Places that traditionally provided their own in-house delivery are mostly switching to 3rd party services. It’s cheaper for them. Pretty soon that’ll be the only delivery option anywhere.
Isn’t that because of customers choosing to rely on third party apps instead of taking advantage of local delivery? This seems like it requires a conscious resistance on our part. If everyone keeps doordashing everything, local restaurants have no choice but to get on board, fire their drivers, and let us pay more for app delivery via underpaid gig workers.
Yes. The “free market” has chosen 3rd party delivery.
The local pizza place gives lower priority to website orders because people on delivery apps give high/low stars while the website has no feedback mechanism 🤷🏾♂️
Some restaurants’ websites don’t put in a place for a tip. I don’t have cash. DD it is.
